Current Exchange Rate $1 = RM3.50(Updated on 2024-04-15)

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ManjaLink Frequently Asked Questions

ManjaLink Frequently Asked Questions

For ManjaLink Online or LUGO Mobility App user, effective from 8th of January 2018, you can now tap your card on the bus card validator machine to receive the auto Travel Credit (TCr) transfer. Skip the need to visit the ManjaLink self-service Terminal to update your TCr.

We hope this new feature brings in more convenience to you.

ManjaLink Card is a contactless smart card that stores travel credits for payments on Causeway Link buses. ManjaLink enables cashless payments and ticketing on-board buses.

ManjaLink cards are accepted on all Causeway Link cross-border buses and all myBAS Johor Bahru.

Check all bus routes that accept ManjaLink card.

You can get your ManjaLink card purchase through the following sales channels:

Each ManjaLink Card is priced at RM30.80. The price covers a non-refundable card cost of RM10.60 and a stored value of RM20.

You can top up your ManjaLink card at any of the top up channels listed below:

You may pay by cash when you board the bus and bus fare will be charged based on latest boarding point. i.e.: First tap at JB CIQ successful. Second tap at Woodlands checkpoint (to Queen Street) failed, customer need to pay by cash SGD4.80 (Woodlands checkpoint – Queen Street).

You may pay for the bus fare with cash when boarding up the bus.

By registering your ManjaLink Card, you are able to view your transaction history and protect your travel credits in case of loss of card or theft.

The balance in your ManjaLink Card will be displayed in both ManjaLink Self-service machine and to the message panel of the bus card reader when you tap your card on the bus.

Rebates are based on the amount of travel credits deducted from the card on a monthly basis. By using the card on more bus ride, the deducted value will increase. The accumulated deduction of travel credits will determine the amount of rebate earned. (More details)

Go to any ManjaLink Self-service machine and tap your rebate into your card. You can also top-up your TCr balance after the 15th of each month and get the rebate credited into your ManjaLink card. The amount of rebate is updated and issued on the 15th of every month. (More details)

The unredeemable accumulated rebate expires on 14th day of the every month (30 days to redeem). There is no expiry date for redeemed rebates.

Yes, you can.

However, you must be an online registered user. Cancel your ManjaLink card by completing a refund application online.

Remaining TCr value in your card will be refunded to you approximately 45 working days. A non-refundable hanling fee RM10 will be charged. Terms and conditions apply.

Yes. You should tap again when you board the replacement bus. This is to ensure you have paid your previous ride. The system will detect that you have already paid for your trip, and you will not be deducted again. The screen panel will show “Free Ride” when tapped again.

Tapping the card ensures that the user is insured (passenger insurance) and as a proof of purchase upon inspection.

Customer needs to fill up the Cancellation Form on ManjaLink Website to report for lost card. That is why it is important to register your card online. Register your card now.

If your card is faulty and you wish to withdraw the remaining balance, you have two options. Firstly, you can terminate the card online, but please note that this will incur a processing fee of RM10. The remaining balance will then be refunded to your bank account.

Alternatively, you can visit any ManjaLink counter to replace your faulty card with a new one. Please note that a new card fee may apply in this case. Our staff will assist you in transferring the remaining balance to your new card.

ManjaLink counters: JB CIQ, JB Sentral, KSL City Mall, Gelang Patah Bus Terminal, TF Value-Mart Nusa Bestari, TUTA Terminal, Kulai Bus Terminal, Senai International Airport

For Malaysia LOCAL bus routes (myBAS Johor Bahru & 52T) you need to TAP IN (WHEN BOARDING) and OUT (WHEN ALIGHTING) to avoid wrong fare deduction.

For CROSS BORDER bus routes (to and from Singapore) you need to TAP IN ONLY when boarding the bus (including when re-boarding the bus at checkpoints). If you tap out (when alighting), you will get overcharged.

You will be charged the full fare for the particular route.

Not at all; because both deductions in SGD and top-ups in SGD are ultimately converted back to Travel Credits at the same exchange rate, the difference between topping up in Ringgit and SGD is very marginal. Exchange rate is updated every month and you will be notified through email. Terms and conditions apply.

You will be paying at the exchange rate which is displayed at the counter e.g. if the exchange rate being utilized is 3.32, 16.6 TCr (5SGD x 3.32) will be deducted instead.

You can send your questions to feedback@manjalink.com.my and we will get back to you regarding your query.

No. A card can only be used by one person at any one time.

Each ManjaLink card will remain activated for 6 months from the last top-up. After 6 months, users still can proceed to any of our ManjaLink counters to activate their expired cards with any top-up action.

Currently ManjaLink card only have one fare which is adult fare. (Special rate for senior citizen, student and OKU will be coming soon)

It takes up to 1 working day for the transactions to be updated in your ManjaLink account, so the transaction might not appear immediately in the app.

If you have completed the top up via ManjaLink website or LUGO app, you will need to tap your ManjaLink card on the self-serve terminals to transfer the online credits top up into your card. Do note it takes up to 3 hours after top up online has been done for the credit transfer to take place.

Contact Us

Hotline

(Mon-Fri 8.00am – 8.00pm)

Email
Address (MY)

HANDAL INDAH SDN BHD

Address (SG)

MANJA LINK PTE. LTD

ManjaPay available route

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Bus Service No. From/To To/From
F100 JB Sentral KSL City Mall
F200 Terminal Bas Masai Bandar Seri Alam
F300 Terminal Kulai Taman Putri Kulai
T10 JB Sentral Terminal Bas Kota Tinggi (via Terminal Larkin)
T11 JB Sentral Terminal Seri Austin
T13 JB Sentral Larkin Sentral (via Kebun Teh)
T14 JB Sentral Toppen
T20 JB Sentral Terminal Pasir Gudang
T21 JB Sentral Permas Jaya
T22 Larkin Sentral Lotus Kota Masai
T30 JB Sentral Terminal Kulai
T31 JB Sentral Taman Pulai Mutiara
T32 JB Sentral Flat Taman Selesa Jaya
T33 JB Sentral Taman Tan Sri Yaacob
T40 Larkin Sentral Gelang Patah Sentral
T42 Terminal Gelang Patah Kampnd Pendas Baru
T44 Larkin Sentral Terminal Feri Puteri Harbour (via Bukit Indah)
T50 Larkin Sentral Terminal Pontian

Johor Bahru Bus Services

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Johor Bahru Bus Services

Bus Service No. From/To To/From
F100 JB Sentral KSL City Mall
F200 Terminal Bas Masai Bandar Seri Alam
F300 Terminal Kulai Taman Putri Kulai
T10 JB Sentral Terminal Bas Kota Tinggi (via Terminal Larkin)
T11 JB Sentral Terminal Seri Austin
T13 JB Sentral Larkin Sentral (via Kebun Teh)
T14 JB Sentral Toppen
T20 JB Sentral Terminal Pasir Gudang
T21 JB Sentral Permas Jaya
T22 Larkin Sentral Lotus Kota Masai
T30 JB Sentral Terminal Kulai
T31 JB Sentral Taman Pulai Mutiara
T32 JB Sentral Flat Taman Selesa Jaya
T33 JB Sentral Taman Tan Sri Yaacob
T40 Larkin Sentral Gelang Patah Sentral
T42 Terminal Gelang Patah Kampnd Pendas Baru
T44 Larkin Sentral Terminal Feri Puteri Harbour (via Bukit Indah)
T50 Larkin Sentral Terminal Pontian
JPO1 JB Sentral Johor Premium Outlets
AA1 JB Sentral Senai International Airport

Cross Border Bus Services

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Cross Border Bus Services

Bus Service No. From/To To/From
CWL Larkin CIQ 1st Link (Transit Point)
CW1 Larkin Kranji MRT Station
CW2 Larkin Queen Street Terminal
CW3 Perling Mall Jurong East
CW3S Taxi & Bus Terminal Taman Tun Ungku Tun Aminah / Sutera Mall CIQ 2nd Link (Transit Point)
CW3L Perling / Bukit Indah CIQ 2nd Link (Transit Point)
CW4 Pontian / Gelang Patah Terminal Jurong East
CW4G Gelang Patah Terminal CIQ 2nd Link (Transit Point)
CW4S Sutera Mall Jurong East
CW5 CIQ 1st Link Newton Circus
CW6 TF Value-Mart Nusa Bestari / Bukit Indah Boon Lay
CW7 CIQ 2nd Link Tuas Link
CW7L Hotel Ramada Meridin / CI Medini CIQ 2nd Link (Transit point)
52T Terminal Pontian Terminal Gelang Patah