ManjaLink Frequently Asked Questions

ManjaLink Card is a contactless smart card that stores travel credits for payments on Causeway Link buses. ManjaLink enables cashless payments and ticketing on-board buses.

ManjaLink cards are accepted on all Causeway Link cross-border buses and all myBAS Johor Bahru.

Check all bus routes that accept ManjaLink card.

You can get your ManjaLink card purchase through the following sales channels:

• Online Store
• Counters

Each ManjaLink Card is priced at RM30.80. The price covers a non-refundable card cost of RM10.80 and a stored value of RM20.

You can top up your ManjaLink card at any of the top up channels listed below:

• Manja Website
• LUGO App
• Counter / Kiosk / Point Convenience Shop

You may pay by cash when you board the bus and bus fare will be charged based on latest boarding point. i.e.: First tap at JB CIQ successful. Second tap at Woodlands checkpoint (to Queen Street) failed, customer need to pay by cash SGD4.80 (Woodlands checkpoint – Queen Street).

You may pay for the bus fare with cash when boarding up the bus.

By registering your ManjaLink Card, you are able to view your transaction history and protect your travel credits in case of loss of card or theft.

You may register at here

The balance in your ManjaLink Card will be displayed in both ManjaLink Self-service machine and to the message panel of the bus card reader when you tap your card on the bus.

Rebates are based on the amount of travel credits deducted from the card on a monthly basis. By using the card on more bus ride, the deducted value will increase. The accumulated deduction of travel credits will determine the amount of rebate earned. (More details)

Go to any ManjaLink Self-service machine and tap your rebate into your card. You can also top-up your TCr balance after the 15th of each month and get the rebate credited into your ManjaLink card. The amount of rebate is updated and issued on the 15th of every month. (More details)

The unredeemable accumulated rebate expires on 14th day of the every month (30 days to redeem). There is no expiry date for redeemed rebates.

If you have lost your ManjaLink Card or wish to terminate it for any reason, you can request termination by submitting an online request through the ManjaLink website at https://portal.manja.my/login under your ManjaLink account.

A refund will be processed if your remaining Travel Credits (TCr.) exceed RM10.50. Please note that a handling fee of RM10 will be deducted from your Travel Credits, and the remaining balance will be refunded to your selected bank account. This process will take approximately 45 working days.

Ensure that all information in the cancellation form is accurate and complete, and that the card registration name matches your bank account name to prevent rejection. If your request is rejected, you may resubmit another request, which will also take up to 45 working days to process.

Yes. You should tap again when you board the replacement bus. This is to ensure you have paid your previous ride. The system will detect that you have already paid for your trip, and you will not be deducted again. The screen panel will show “Free Ride” when tapped again.

Tapping the card ensures that the user is insured (passenger insurance) and as a proof of purchase upon inspection.

Customer needs to fill up the Cancellation Form on ManjaLink Website to report for lost card. That is why it is important to register your card online. Register your card now.

If your card is faulty and you wish to withdraw the remaining balance, you have two options. Firstly, you can terminate the card online, but please note that this will incur a processing fee of RM10. The remaining balance will then be refunded to your bank account.

Alternatively, you can visit any ManjaLink counter to replace your faulty card with a new one. Please note that a new card fee may apply in this case. Our staff will assist you in transferring the remaining balance to your new card.

ManjaLink counters: JB CIQ, JB Sentral, KSL City Mall, Gelang Patah Bus Terminal, TF Value-Mart Nusa Bestari, TUTA Terminal, Kulai Bus Terminal, Senai International Airport

For Malaysia LOCAL bus routes (myBAS Johor Bahru & 52T) you need to TAP IN (WHEN BOARDING) and OUT (WHEN ALIGHTING) to avoid wrong fare deduction.

For CROSS BORDER bus routes (to and from Singapore) you need to TAP IN ONLY when boarding the bus (including when re-boarding the bus at checkpoints). If you tap out (when alighting), you will get overcharged.

You will be charged the full fare for the particular route.

Not at all; because both deductions in SGD and top-ups in SGD are ultimately converted back to Travel Credits at the same exchange rate, the difference between topping up in Ringgit and SGD is very marginal. Exchange rate is updated every month and you will be notified through email. Terms and conditions apply.

You will be paying at the exchange rate which is displayed at the counter e.g. if the exchange rate being utilized is 3.32, 16.6 TCr (5SGD x 3.32) will be deducted instead.

You can send your questions to feedback@manjalink.com.my and we will get back to you regarding your query.

No. A card can only be used by one person at any one time.

The ManjaLink Card no longer has an expiry date, neither for the card itself nor for the credit balance within it. This change ensures that even less frequent users are taken care of.

You may register at here

Currently, the ManjaLink Card offers a single fare type: the adult fare. Special rates are available only for cash payments.

It takes up to 1 working day for the transactions to be updated in your ManjaLink account, so the transaction might not appear immediately in the app.

If you have completed the top up via ManjaLink website or LUGO app, you will need to tap your ManjaLink card on the self-serve terminals to transfer the online credits top up into your card. Do note it takes up to 3 hours after top up online has been done for the credit transfer to take place.